why you need managed IT services | can help your company
The business world is becoming more and more reliant on IT and all the high tech software that can drive their business growth. Many businesses are also becoming clear that they can save money while staying ahead of the curve by outsourcing their IT services if they are smart about how they do it.
A company can improve efficiency, speed and even run a more streamlined operation by using a managed IT service. They don't have to worry about dealing with problems that arise on their own, and they can rest assured that they are in expert hands.
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| why you need managed IT services |
What are managed IT services?
Before you go ahead and invest in managed IT services, you'll want to understand what it is. The term "managed IT services" covers any IT support and service managed by a third party via cloud-based or online management software. They often provide 24-hour monitoring of your systems, as well as support, troubleshooting solutions and repair services.
Here are some examples of support:
- Remote management and monitoring of your network
- Server maintenance
- Cyber security measures
- Virtual machine management
- collaboration and video conferencing tools
- Cloud-based storage troubleshooting
Some of the benefits of a managed IT service include cost savings, 24/7 service, and reduced stress and pressure on your own IT staff to handle day-to-day issues. Having an outsourced service to help your business can increase your peace of mind that your systems are running smoothly and efficiently.
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What to look for
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| why you need managed it services |
Before we dive into some of the reasons why a managed IT service can help your business, it's important to know exactly what to look for when searching for the right company for your needs.
Here are some important things to look for:
- Make sure they offer a flexible service model
- They have a common approach to managed services
- They have a strong strategic relationship with your cloud provider
- Offer enough consultants
- Provide advanced services
- Offer support in multiple time zones
- Provide 24/7 support
- Ensure they use remote management and monitoring for maintenance purposes
- Have a robust backup and disaster recovery strategy
- Proof that they are reliable and dedicated to your business
- Whether they have an established escalation path for larger issues
- They can work to resolve compliance issues with your legal team.
If you can find a managed IT department that meets these benchmarks, you're sure to reap the benefits. Your business will have the opportunity to grow without putting undue pressure on your current employees or IT team.
They're cost-effective
Probably the biggest reason companies choose managed IT services is because they are cost-effective compared to hiring permanent staff. The resources required to manage your IT services can be overwhelming and the demand on your IT staff will likely become too much to handle. Fortunately, managed IT services can minimize your overall infrastructure costs.
If you're determined to continue growing your business, outsourcing IT services is a must. It can allow your staff to focus on other things. It makes financial sense to outsource to an IT management company for a small or medium-sized business, as your home-based workforce is very large.
With a little math, you can understand how much work is needed to manage the computer systems each month. This can help determine a budget and you can find a service that works for you.What to look for
Access to the latest technological knowledge
No small or medium-sized business can expect to stay up to date with the latest technologies that are developing all the time. A managed IT department, however, is made up of experts who make it a priority to know what's going on in the world of technology. About 46% of companies say that outsourcing their IT services gives them access to more skills that would not be available in-house.
This ensures that you have access to all the latest technology knowledge, information and resources you need to ensure your business stays in the game (and in some cases ahead of the game). You also won't have to pay extra for it, because the experts who work in managed IT services are on the ball and it's all part of the job.
Focus on the main objectives
It's almost inevitable that as your business grows, so will your IT needs. Your team may not be equipped to handle the increased workload and difficult technical issues that arise. They may even find themselves overwhelmed by the amount of work to be done and inevitably drop the ball in areas where they are spread too thin. In these cases, the alternative is to assign responsibilities to other employees who are not part of the IT team, which can distract from the core business objectives.
A big advantage of managed IT services is that it frees up your employees' time to focus on their intended roles. It also allows you to fill in the gaps when necessary. Fortunly reports that 49% of companies surveyed say that outsourcing their IT services and functions frees up time and resources to focus on their core business.
A top-notch, quality managed services company will offer a flexible service model and allow you to determine the services you need. This can range from simply keeping the lights on to creating a fully outsourced IT department for your business.
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Maximize availability
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Availability refers to the amount of time a computer network can be operational. To keep your company's IT systems running at all times, it's essential to have professionally managed IT support. When emergencies and disasters do and will occur, your business must be prepared for the worst-case scenario. Any downtime could damage the credibility of your operation and the confidence of your customers.
Outsourcing IT to experts can ensure that your business has a disaster recovery plan in place in case of downtime and that someone will know how to fix problems as they arise.
Support and Services
You don't just get the occasional checkup with a managed IT service, you can also get 24/7 support and services that ensure your IT systems are working as they should at all times. No matter how big or small the problem is, you can find a solution by consulting the managed IT service. That's why businesses collectively spent $118.1 billion USD on security and data protection services in 2018.
Sometimes, you may not even know there is (or was) a problem, because managed IT support can solve problems as they arise. They can make things right before you even realize there were bumps in the road. Any bugs or problems can be taken care of as they arise.
Security and data protection
It's important for any other organization you work with and for your customers to be able to trust you. If your IT system is secure and they know it, they will have no problem doing business with you or trusting you with their data. With a managed IT service, you can confidently know and share with others that your system is secure and that all your data is protected.
Compliance rules and regulations are constantly changing. It can be difficult to keep up with the latest changes. Using managed IT support can give you peace of mind knowing that your systems will comply with new policies and regulations.
Simplified operations
A managed IT service can house everything under one roof, so there can be no finger-pointing or blame-shifting if and when something goes wrong. Your managed IT support team can fix the problem, so your operation can be smooth and streamlined without a hitch.
Centralized management
Remote or flexible working arrangements can be easier to manage with managed IT. Not only do you save money on infrastructure costs, but you help ensure that all employees have the same technology experience. That means employees can benefit from a more flexible approach, and they can have the same experience whether they're working in the office, at home or in a coffee shop.
No matter where they are, your employees can log into your system and enjoy the same security and speed as if they were onsite.
Takeaway
There are many benefits to using managed services for your IT department. What's more, these benefits also span your entire business, allowing for smoother operations, freeing up time for your current employees and (most likely) saving you money. Managed IT services can provide your business with round-the-clock support and provide critical information and expertise. Plus, it's another thing you and your employees won't have to keep up with.
You will have time to work in your business rather than on your business. Any bugs or problems can be easily solved by IT experts who know what they are doing. Obviously, there are many ways your business can be helped by managed IT services.
